Terms of services for hosting and domain registration are legal regulated with:
General conditions for providing Web Hosting services and Internet domain registration of Telecommunication company Verat Ltd. (hereinafter General conditions) regulate rights and obligations between:
Regarding conclusion of contract on use of Web Hosting and Internet domain leasing (hereinafter: the Contract), and in accordance with applicable legislation regulations, law on electronic telecommunications, RNIDS’ regulations and international regulations. Detailed service package specifications, price list and general terms related to Web Hosting and Internet domain are published at www.verat.net.
Some terms used in General conditions have the following meanings:
The Contract between the User and Verat is concluded of Web Hosting account registration and/or Internet Domain Registration.
The main components of the Contract are:
The Contract is valid from the date the Register form is signed by the contracting parties.
The contract is concluded for a period of one year unless Web Hosting registration form determines differently.
The Contract is considered automatically extended for additional period of one year, if the User pays for the next period before expiry date of the Contract.
Verat is obliged to:
Main duties of the User: the User is obliged to:
The User solely is responsible for ordering via Verat’s website and payment of the ordered. Verat is not responsible if the User makes wrong order and pays for it. The service will be realized and later changes are not possible. In case that the User orders a domain and by ordering it, incorrectly types domain name and pays for the order, the domain will be registered and refund of money is not possible. It is only possible to make a new order and pay for the desired domain (assuming that it is available for registration).
Verat will apply for registration of the domain within 1 working day latest after receipt of evidence of payment for the registration from the User. Because of domain registration requests competitiveness, Verat does not guarantee availability of domains at the time of registration. In case that domain is not available at the time of registration, Verat is obliged to offer another domain available for registration, and otherwise refunds the amount paid for the fee and considers the contract terminated.
The User solely is responsible for ordering via Verat’s website and paying for the order. The User is obliged to get previously informed of the specifications of hosting packages that the User wants to lease. Necessary information the User can find at www.verat.net or by contacting technical support. Verat is not responsible if the User leases a hosting package and is not satisfied with the service.
The User can require increase of Web Hosting service package by paying extra fee in amount of difference in price between the old and the new package, or if the User does not want to increase the package, and the current package is filled with content, it is needed to remove unnecessary files to free the space and enable undisturbed functioning of the website.
Verat it obliged to establish full service functionality (except domain registration) within 2 working days latest after submitting registration application and reception of evidence of payment of the fee. Verat retains the right to refuse any order without stating a reason.
After ordering, the User receives a proforma invoice/ instructions for payment of the Verat’s service with necessary data. Verat delivers the proforma invoice to the User to e-mail address stated in the order form. There are four ways of payment: payment with deposit slip (as an individual), payment by proforma invoice (as a legal person), payment by card (Secure online payments provided by 2Checkout.com, Inc ) and bank transfer (for users from abroad). If the User does not pay within 30 day from the date of ordering, the order will be canceled. Verat retains the right to change prices of services it provides without previous notice.
If for any valid reason you are unhappy with the services you receive from Verat during the first 7 days of service (Only Web Hosting), you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are canceling (as we request for any cancellation, no matter the time frame). Verat is the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. If User violated the terms and conditions and suspended in that case refund will not be offered also if User asked for cancellation and than agreed to continue using services can’t ask second time for refund. For refund policy see Note-12 from the down.
If, for any reason, Verat fails to deliver said services, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Verat to suspend or terminate your services prematurely.
In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
The User agrees that there is no right to compensation from Verat, which includes requests, losses and expenses, including lawyer and court process costs. Verat is not responsible in case of:
Conduct of the User is illegal if it is contrary to imperative legal regulations of Republic of Serbia and international law, as well as agreements, conventions, recommendations and codes accepted by Verat, about which the User is informed by Verat (directly or via website).
Conduct of the User is considered illegal especially if it performs criminal or economic offense, breaches copyrights and industrial property rights, violates personal rights of citizens, performs an act of unfair competition, breaches good business practices and consumer protection rules, threatens network functioning and functionality, disturbs or causes interference to other users, makes unauthorized access to other people’s information or resources, distributes unsolicited advertising messages, distributes viruses and other harmful contents and any other conduct contrary to generally accepted moral principles. For its illegal conduct, criminal, civil or in any other way, the User solely is responsible.
In case of illegal conduct, Verat has the right to point to the user at its omission and remind via e-mail about its obligation to terminate illegal activities. Verat has the right to, in case of more serious forms of illegal conduct, temporarily suspend providing of Web Hosting service, as well as to present the data of the User’s conduct to competent state authorities. If the User, even after the reminder, continues with illegal conduct, Verat has the right to unilaterally terminate the Contract, without obligation to refund the fee paid for use of the service. Verat will permanently cease to provide the service to the User on the basis of a verdict or a decision of the competent authority.
Verat is not responsible for any damage that the User may suffer. Verat does not guarantee, directly or indirectly, for the services it provides. Verat is not responsible for any loss of data, undelivered messages, incorrectly delivered data, setting of mail account, as well as for all interruptions in work. Verat is not responsible for missing and damaged files of users. The User takes on full responsibility for all files on the leased hosting, as well as for their maintenance and backup. The User has an option to make backup from cPanel. Verat makes backup of all websites once a week with monthly retention. Verat keeps the right to, in exceptional circumstances, change or suspend any website, account, database, or any other website component considered to cause problems and high server overload.
The User is exclusively responsible to third parties and Verat for damage caused by illegal conduct. The User is fully responsible for whole content of the site hosted on Verat’s server. It is prohibited to present content that could be harmful for Verat servers or any other server on Internet, as well as to set up links toward such content on Internet. Verat is not responsible in case of intrusion on the site of the User, the User is obliged to apply protection measures. If the intrusion occurs, Verat will suspend hosting user and inform the user of safety measures, and the user is obliged to implement these measures.
Informing the contracting parties on all matters relevant for the implementation of the Contract will be done in writing, which involves sending notifications via e-mail or placing the notification on Verat’s website. Notification sent by e-mail will be considered delivered to the User on the date it was delivered to its mailbox at Verat.
Verat is committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.Verat collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information. Verat may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Our online transactions are processed by 2checkout. Verat and 2Checkout never store any data about credit cards during the credit cart online payment transactions, and all that informations about credit cards are used only in purpose of realizing payment transaction.
Verat use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. Verat may email its monthly newsletter to the primary contact e-mail on file, but customers are able to opt out of this n Verat do not disclose any personal information obtained about you from this website to third parties. Verat may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. Verat may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Verat guarantees that it applies strictly all the industry standard security measures to protect the personal information collected from its users. These include but are not limited to: password protected access to the personal information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by the User through the Verat's order forms, login forms etc. However, there may be security and privacy limitations which are beyond the Verat's control. By choosing to provide personal information to the Verat the user understands and agrees that the security, integrity and privacy of his/her information cannot be 100% guaranteed. Verat reserves the right to change the above Privacy Policy at any time. Such changes will become effective and binding after their posting on www.verat.net The User agrees to regularly review this privacy policy and be aware of the changes made. By continuing to use the Verat's services and website after any posted revision, the User agrees to abide by it.
This contract ceases to be valid by expiry of the period on which it was concluded or by User submitting a request for transfer of domain/hosting. Before expiry of the service, the User receives notifications to the e-mail address stated in the order form. If the User does not reply or pay for renewal of the service, the service will be suspended after expiry date. If it is hosting service, files will be stored for 30 days after expiry date. After those 30 days, Verat keeps the right to delete files from servers without prior consultation with the User. The User is responsible to make backup of files that were on leased hosting on time.
Verat keeps the right to, without prior notification, make changes and supplement to the General conditions. Application of the General conditions enters into force from the date it is published on Verat’s website.
For Verat Ltd.
Executive Director Salvator Levis